CONCIERGE GUIDE

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Everything you need to know before celebrating with us in Cancún.

Everything you need to know before celebrating with us in Cancún.

Everything you need to know before celebrating with us in Cancún.

GUEST DETAILS

Do I need to stay at Moon Palace The Grand?

Yes. To attend our wedding, all guests must stay within our reserved room block at Moon Palace The Grand. This is a resort requirement for wedding and is necessary to access the ceremony, reception, and all wedding events. A minimum stay of four (4) nights is required for all guests attending the wedding. Staying at the resort allows everyone to fully enjoy the wedding weekend and celebrate together with family and friends.

How do I book my room?

When should I RSVP?

Does submitting my RSVP reserve my room?

What airport should I fly into?

Is airport transportation included?

Do I need a passport?

Can I extend my vacation?

What is included with the resort?

Is the resort all-inclusive?

What should I wear?

Can I bring children?

What will the weather be like?

Can I bring a plus one?

What time should I arrive for the ceremony?

Can I take photos during the ceremony?

Will there be Wi‑Fi?

Who should I contact if I have questions?

Still have a question?

Still have a question?

Still have a question?

We’re happy to help. Please don’t hesitate to reach out if there’s anything we can do to make your trip to Cancún as enjoyable as possible.

We’re happy to help. Please don’t hesitate to reach out if there’s anything we can do to make your trip to Cancún as enjoyable as possible.